Privacy Policy

Last Updated: 17 November 2025

1. Introduction

Welcome to Racket Mate (the "Service"). Racket Mate is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights concerning that information.

2. Information We Collect

We only collect information necessary to provide and improve the Service:

A. Account and Profile Information (Personal Data)

• When you register: We collect your name/alias and email address. Your email is used for account verification, password resets, and important service announcements.
• Profile Display: We use your chosen name or alias to publicly display your match results within the rivalries you create.

B. Match Data (Non-Personal)

• Match Records: We store the dates, scores, and participants for every match you log. This data is essential for calculating your rivalry standings and statistics.
• No-Show Records: We track when a no-show penalty is applied to accurately maintain the league/rivalry scores.

C. Usage Data (Non-Personal)

• We automatically collect information about how you access and use the Service (e.g., login times, pages viewed, time spent on the app). This helps us identify popular features and fix technical issues.

3. How We Use Your Information

We use the data we collect for the following purposes:

• To Provide the Service: To maintain your rivalries, calculate rankings, and display accurate match history.
• Service Improvement: To monitor and analyze usage patterns to enhance the app's functionality and user experience.
• Account Management: To communicate with you regarding your account, updates, and important changes to the Service.
• To Offer PRO Features: If you subscribe to Racket Mate PRO, your email is used to manage your subscription status.

4. Data Sharing and Disclosure

Racket Mate does not sell or rent your personal data to third parties.

• Public Display: Your alias and match results are intentionally public within the Racket Mate Service to fulfill the purpose of the app (tracking rivalries and bragging rights).
• Third-Party Services: We use third-party providers for essential services, such as hosting and basic analytics. These providers are bound by strict contractual obligations to keep your information secure.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Retention and Security

• Retention: We retain your Personal Data for as long as your Racket Mate account is active. If you delete your account, your data will be permanently deleted from our servers. Match Data will be anonymized or deleted upon request.
• Security: We strive to use commercially acceptable means to protect your Personal Data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR / Data Subject Rights)

As an English-speaking service, we respect the rights afforded to users globally, including those under GDPR. You have the right to:

• Access: Request a copy of the data we hold about you.
• Correction: Request that any incomplete or inaccurate data we hold about you be corrected.
• Deletion: Request that we delete your personal data (Account Deletion).
• Opt-Out of Marketing: If we ever send non-essential marketing emails (not service announcements), you will have the right to opt-out.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@racketmate.co.uk
• Via the Contact Form on our website.